The Enugu Electricity Distribution Company (EEDC) has reminded its customers that prepaid meters must be upgraded before November 24, 2024. The company emphasized that the upgrade will be free-of-charge and customers should be cautious of scammers who may try to extort money for the process. The Head of Corporate Communications at EEDC, Mr Emeka Ezeh, reassured customers that the upgrade will be as simple as entering Key Change Tokens (KCT) alongside credit tokens while recharging their meters. Customers who fail to upgrade their meters by the deadline will find their meters no longer accepting new tokens, although they will continue to function until the existing credit is depleted.
The Enugu Electricity Distribution Company (EEDC) has reiterated the importance of upgrading prepaid meters before November 24, 2024. In a recent statement, EEDC emphasized that the upgrade of the Standard Transfer Specification (STS) prepaid meters on its network will be free-of-charge to customers. Customers are advised to be cautious of fraudulent individuals posing as meter upgrade providers and demanding money for the process.
The Head of Corporate Communications at EEDC, Mr Emeka Ezeh, clarified that customers will not be charged anything for the upgrade. He explained that the process will involve the punching of Key Change Tokens (KCT) into the meter, alongside the regular credit tokens used for meter recharging. The introduction of KCTs aims to enhance the functionality and security of the prepaid meters.
Failure to upgrade prepaid meters before November 24, 2024, will result in the meters no longer accepting new tokens. However, the existing credit loaded on the meters will still be utilized until fully depleted. It is important to note that any credit tokens purchased but not loaded before the upgrade will become invalid.
EEDC encourages its customers to remain calm as the company will provide adequate communication on the upgrade process and the necessary steps to be taken. Customers with questions or in need of clarification can contact EEDC through various channels. The EEDC helpline is available at 084 700 100, and customers can also reach out via SMS/Whatsapp at 0815 082 6060 or 0815 082 6061. Additionally, customers can send an email to [email protected]
EEDC acknowledges that this upgrade exercise will affect all Standard Transfer Specification (STS) compliant prepaid meters worldwide. The company advises its customers to prioritize upgrading their meters to avoid any inconvenience and to ensure seamless electric power supply.
EEDC's commitment to providing safe and reliable electricity services to its customers is at the forefront of this initiative. The upgrade is aimed at enhancing the performance and efficiency of prepaid meters, contributing to a better overall customer experience and accurate billing.
In conclusion, the Enugu Electricity Distribution Company (EEDC) has reminded its customers that the upgrade of prepaid meters is mandatory and must be completed before November 24, 2024. This process is free-of-charge and designed to improve the functionality and security of the meters. EEDC advises its customers to be cautious of scammers and to reach out for clarification through the provided communication channels. By upgrading their prepaid meters, customers will ensure continuous access to electricity without any interruption or inconvenience.
Source of content: OOO News 2023-08-24 News
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