NERC Launches Power Outage Reporting App to Address Customer Complaints

The Nigeria Electricity Regulatory Commission (NERC) has launched a power outage reporting system aimed at addressing customer complaints and power disruptions across the country. The introduction of this system comes in the form of a mobile app that will assist NERC in monitoring the compliance of distribution companies (DisCos) with set tariffs and regulations.

The chairman of NERC, Sanusi Garba, emphasized that this app aligns with the commission's mandate of introducing regulations to protect consumer rights. It provides a timeline within which DisCos are expected to resolve customer complaints, enforcing prompt action and efficient service delivery.

In the launch event held in Abuja, Garba also noted that the commission plans to implement smart meters on feeders, providing accurate and near real-time data. This move will further enhance the monitoring of DisCos' compliance with their obligations. The rollout of this app will start in Abuja before expanding nationwide to all distribution companies.

Christopher Ezeafulukwe, the managing director of the Abuja Electricity Distribution Company, acknowledged the importance of customer feedback in improving service delivery. He expressed optimism that the app's launch would result in a mutually beneficial collaboration between the commission, DisCos, and customers.

Aisha Mahmud, the commissioner of consumer affairs at NERC, emphasized the multi-channel approach taken with this app. By collaborating with different DisCos, customer information has already been integrated into the app. Customers can download the app from Apple or Google store, login with their meter number, and register their complaints.

If a power outage is confirmed by at least two to three customers on a specific feeder, the app automatically notifies the DisCo, setting a resolution timeline. Once the complaint is resolved, the app updates accordingly, ensuring transparency throughout the process.

The launch of this power outage reporting app signifies a significant step towards addressing customer complaints and enhancing the overall efficiency of power distribution in Nigeria. It not only empowers consumers to voice their concerns but also holds DisCos accountable for providing reliable and uninterrupted power supply.

Source of content: OOO News 2023-09-11 News

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