Emma Smith
Tue, Aug 29, 2023 12:40 AM

Nigeria's Emergency Communications Centres Provide Employment Opportunities for Youths

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Nigeria's Emergency Communications Centres Provide Employment Opportunities for Youths
Nigeria's Emergency Communications Centres (ECC) now offer employment opportunities to over 1,200 Nigerian youths. These centres, initiated by the Nigerian Communications Commission (NCC), not only provide crucial emergency response services but also contribute to the country's socio-economic development by creating job placements for the youth population. Plans are underway to establish additional ECCs, leading to more employment in the future.

In a bid to enhance emergency communications services in Nigeria, the Nigerian Communications Commission (NCC) has revealed that the Emergency Communications Centres (ECCs) across the country now employ at least 1,200 youths. Beyond their primary function of providing essential emergency response services to the Nigerian public, the ECCs have become significant sources of employment for Nigerian youth and professionals while also offering informal business activities.

The ECC initiative, which has resulted in the establishment of 27 operational centres, is set to expand with more ECCs under construction. The NCC expects to fully operationalize an additional eight centres by 2024. This expansion will create more employment opportunities, further contributing to the socio-economic development of Nigeria.

The NCC has taken steps to ensure that the jobs offered at the ECCs are attractive to Nigerian youths and other categories of employees. The commission has carefully set basic salaries for ECC staff members, recognizing the need to provide competitive remuneration. The goal is to attract and retain talented individuals who will play vital roles in the effective management of emergency communications.

It is worth noting that the ECCs are not only designed to provide emergency response services but also to generate employment opportunities. Each centre employs call agents, facility/IT staff, and administrators to ensure smooth operations. These positions offer valuable work experience and contribute to the overall empowerment of Nigerian youth.

Furthermore, the ECCs are managed by indigenous Nigerian consultants who handle facility and operational management. This approach not only harnesses local expertise but also creates a sense of ownership and responsibility within the community.

The ECCs play a critical role in emergency response by offering a communication channel for Nigerians to report emergencies in real time. By dialing the toll-free number 112, similar to the 911 emergency number, individuals can inform relevant authorities promptly. The ECCs have already been established in 27 state capitals, and four additional centres are undergoing testing with plans to commence services by September 2023.

In addition to equipping ECC agents with state-of-the-art communications equipment, including digital radio and Internet-protocol (IP) and geo-location technologies, the NCC has provided technology platforms such as Computer-Aided Dispatch (CAD) systems for various response agencies. These agencies, including the Police, Nigeria Security and Civil Defence Corps (NSCDC), Fire Service, Federal Road Safety Corp (FRSC), Nigerian Centre for Disease Control (NCDC), Ambulance Service, and State Emergency Management Agencies (SEMA), can now efficiently dispatch their emergency response teams using the national emergency toll-free number, 112.

The availability of 24-hour service ensures that assistance can be rendered at any time of the day. Shifts are implemented at the ECCs to guarantee continuous service delivery to the Nigerian public.

Furthermore, the NCC has extended support to response agencies such as the Police by providing additional mobile communications devices. This allows the agencies to receive instant information from call agents, ensuring effective command and control over emergency situations or incidents across the country.

With the continuous expansion of ECCs and the employment opportunities they provide, Nigeria's emergency response capabilities are being enhanced while simultaneously creating a brighter future for its youth population.

Source of content: OOO News 2023-08-28 News

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