Jennifer Lee
Fri, Aug 11, 2023 9:20 AM

FirstBank Launches Digital Xperience Centre at University of Ibadan

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FirstBank Launches Digital Xperience Centre at University of Ibadan
First Bank of Nigeria has unveiled its second fully automated branch, the FirstBank Digital Xperience Centre (DXC), at the University of Ibadan. The state-of-the-art hub aims to revolutionize the banking industry by providing customers with world-class innovative banking services. With a range of modern banking facilities and cutting-edge technology, the DXC is designed to meet the growing needs of consumers and enable them to navigate the digital landscape with confidence.

Lagos, Nigeria - First Bank of Nigeria Limited has announced the launch of its second fully automated branch, the FirstBank Digital Xperience Centre (DXC), on the campus of the University of Ibadan (U.I).

The DXC is a significant leap by FirstBank in revolutionizing the banking industry in the country as it is a state-of-the-art hub that puts customers at an advantage in experiencing world-class innovative banking services and explore the future of banking firsthand.

Provided to put customers at an advantage in carrying out various activities on their own without interacting with anyone, the self-service branch is built with a wide range of phased modern banking facilities. These include humanoid robots equipped with Video Banking and Artificial Intelligence (AI), taking on the role of friendly branch staff; Teller Cash Recyclers (TCRs); Self-Service kiosks for non-financial transactions such as account updates; Fast Track (Contactless) ATMs; Interactive Smart Screen to ensure effective and comprehensive consultation with bank sales staff via remote video connection.

Other services include paperless/electronic forms designed to promote the timely resolution of complaints, dispensing of account statements and account enquiry/management, funds transfer, dispensing of new ATM cards; fixed deposit booking between N100,000.00 to N5,000,000.00, card services and management, cheque management, email and phone number update, ATM card and token block, amongst many others.

This launch represents First Bank's commitment to delivering exceptional customer experiences and staying at the forefront of financial innovation. With 95% of customer-induced transactions on FirstBank's digital channels being enjoyed by 22 million of its digital product users, the DXC takes convenience, efficiency, and innovation to the next level.

The FirstBank Digital Xperience Centre is a cutting-edge facility that reshapes the way customers interact with banking services. Its latest advancements in financial technology provide customers with an unparalleled level of convenience and revolutionize their financial journeys.

Dr. Adesola Adeduntan, CEO of FirstBank, expressed his delight at the initiative, highlighting the bank's commitment to giving customers a convenient, seamless, safe, and secure banking experience. He emphasized how the DXC is pioneering the digitization of products and platforms, introducing customers to a new world of digitized self-services.

This is not the first DXC launched by FirstBank; the bank previously unveiled the first fully automated interactive digital branch in Lagos, Nigeria, in 2021. The success of this first DXC has paved the way for the expansion of this groundbreaking initiative across the country's geopolitical zones in the coming months.

With its launch at the University of Ibadan, the DXC brings advanced technology and banking innovation directly to the university community. Students and faculty members now have access to a wide range of modern banking facilities, ensuring their banking needs are met with efficiency and convenience.

FirstBank's commitment to excellence and pioneering spirit positions it as a leader in the Nigerian banking industry. By continually investing in modern technology infrastructure and staying at the forefront of financial digitalization, FirstBank remains dedicated to providing its over 42 million customers with world-class banking experiences.

Source of content: OOO News 2023-08-11 News

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